Customer Services

Welcome to Customer Services

Frequently Viewed Pages

  1. Send a Message Online

    You can contact us by email using this online form. We will aim to reply to your message within 24 hours, Monday - Friday. Your email address and phone number (if supplied) will only be used to respond to your query and will not be stored on any database(s). 

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  2. Returning an item

    Your options for returning an item vary depending on what you want to return, why you want to return it, and how your circumstance is dealt with by our return policy.


    If the item is damaged or doesn't match your order, you can return it even if the our policy says that we will not accept this return. If you've changed your mind and no longer want an item, you can still request a return.

    If you bought the item as a guest, you can start a return using information on the order confirmation email you received.

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  3. I can't find an order in my account

    If you can't find an item in your purchase history, you may have bought it as a guest.

    If you bought the item as a guest, you can still review your order, return the item, or ask for help. Here's how:

    1. If you're signed in to our website, sign out to avoid any error messages.
    2. Find your guest order confirmation email
    3. Enter the relevant information on this page
    4. You can now access the relevant information about your order.

    If you require assistance, do not hesitate to contact us on 0121 605 8477 or online

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  4. Buying as a guest

    You can purchase without having an account by using guest checkout.

    When buying as a guest, you can:

    • View order details
    • Track the package
    • Email the us about your order
    • Return the item
    • Let us know you didn't receive the item

    To view your order details and track the item, you'll need to find your order confirmation email and enter your details on this page.

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Recently Updated Pages

  1. Why can't I log in to my account?

    If you've ordered from one of our websites before, please ensure that you are a registered user and not a guest. If you think that your order was placed with a guest account, please contact us so that we can move your guest orders to a new, registered account.

    If you are a registered user, and you still cannot log in, please Reset your password.

    If you've not shopped online with us (even if you placed orders over the phone), you'll need to Register your email address and set up a new account.

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  2. My order seems to be incomplete, what can I do?

    Please check your order carefully - you can also check whether all parcels of the consignment have been delivered for UK Mail deliveries. This information should be available on the UK Mail website.

    If you have received all of your parcels, but are still missing pieces, please contact us with additional details so that we can investigate the matter further.

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  3. What happens if I am not in to receive my delivery?

    If no one is available at your address to take delivery, the couriers will leave a 'we missed you' card with details of what actions will be taken. Where possible the driver will attempt to leave your parcel(s) with a neighbour or at a nearby Post Office. If this is not appropriate they will normally attempt to deliver the order the following day.

    After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date.

    There are a number of delivery options available on the UK Mail website

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  4. What shipping companies do you use?

    It depends on which shipping service you select at checkout. We normally provide a 3 working day service via Royal Mail 48, however we use UK Mail 24 for next day deliveries.

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  5. Can I track an order?

    Once we have shipped your order, you will receive a confirmation email with the courier details and consignment number. This can be used to track your order.

    In the case of items dispatched via UK Mail, there are a number of in-flight delivery options available on the UK Mail website.

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  6. Foreword

    Please read our policies carefully.

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  7. Website Terms & Conditions

    1. Our Contract

    2. Privacy & Cookies Policy

    3. Terms & Conditions relating to sales

    4. Your use of the Website

    4.1 You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else´s enjoyment of the Website.

    4.2 You may use, download and display the contents of this Website on a computer screen and also print one copy of such content, but solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

    • copy, reproduce, use or otherwise deal with any content on the Website;
    • modify, distribute or re-post any content on the Website for any purpose;
    • reproduce, crawl, frame, link to or deep-link into this Website on or from any other website or application/app or any other device connected to the Internet;
    • use the content of the Website for any commercial exploitation whatsoever.

    4.3 You may not use the Website for any of the following purposes:

    • disseminating any unlawful, libellous, threatening, abusive, bullying, vulgar, obscene, or otherwise objectionable material;
    • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice;
    • gaining unauthorised access to our or other computer systems;
    • interfering with any other person's use or enjoyment of the Website or the Internet;
    • interfering or disrupting networks or web sites connected to the Website;
    • making, transmitting or storing electronic copies of materials protected by copyright.

    5. Use of this Website from outside the UK

    6. Ownership of rights

    7. Password/account security

    8. Availability of the Website

    8.1 We can make no promise that the services at the Website will be consistently fault free. If a fault occurs in the service please report it to our Customer Services and we will attempt to correct the fault as soon as we reasonably can.

    8.2 Access to the Website may occasionally be restricted or limited to allow for repairs, upgrades or general maintenance. We will endeavour to restore access as soon as we can.

    9. Damage to your computer or other device

    9.1 Comlynx uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device.

    9.2 It is your responsibility to ensure that you have the right equipment and software (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device.

    9.3 We shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

    9.4 We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. We do not accept any liability in respect of the use of these websites.

    10. Accuracy of content

    10.1 The views expressed in user generated content are the opinions of those users and do not necessarily represent the views, opinions, beliefs or values of Comlynx.

    11. Advertising and Sponsorship

    12. Our liability

    12.1 The Website is provided by us for your use without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

    12.2 We shall not be responsible for any breach of these Website Terms caused by circumstances beyond our control.

    12.3 We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.

    12.4 Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.

    12.5 These Website Terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable law (such as death or personal injury).

    13. Indemnity

    You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and any sums paid by us as a result of any settlement agreed by us arising out or in connection with:

    • any claim by any third party that the use of the Website by you is defamatory, offensive, bullying or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    • any claim by any third party that the use of the Website by you infringes that third partys copyright or other intellectual property rights of whatever nature; and
    • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

    14. Entire Agreement

    These Website Terms (including our Privacy Policy, Cookies Policy and Terms & Conditions of sale) set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

    15. Changes to these Website Terms

    We reserve the right to change and update these Website Terms from time to time. We recommend that you revisit this page regularly to keep informed of the current Website Terms. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

    16. Applicable Law

    These Terms & Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

    17. Miscellaneous

    17.1 If any provision of these Website Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Website Terms, which shall remain in full force and effect.

    17.2 A person who is not a party to these Website Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Website Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

    17.3 The Website is owned and operated by Comlynx Communications Limited.

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  8. Terms & Conditions

    PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

    1. Our Contract

    2. Ordering

    3. Price & Payment

    4. Delivery & Title

    5. Click & Collect

    6. Availability

    7. Manufacturer's Warranties & Guarantees

    8. Cancellation, Returns & Refunds

    Legal Rights as a Consumer

    8.14 The provisions of this clause 8 do not affect your legal rights if you are a consumer.

    9. Liability

    10. Age Requirements for Specific Goods

    11. Termination

    12. Events Beyond Our Control

    12.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

    13. Disposal of Electrical and Electronic Equipment

    13.1 The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered)....

    14. General

    14.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.

    14.2 All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.

    15. Contact Details

    16. Privacy Policy

    16.1 When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our Privacy Policy in its entirety.

    VAT: All prices include VAT at 20% (except where indicated) subject to change in taxation.

    17. Alternative dispute resolution

    17.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at www.ec.europa.eu/odr.

    Comlynx Communications Limited. Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, is strictly prohibited without written permission. Quantities and measurements are approximate. Exact products may vary from those shown. All products subject to availability.

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